At Netstar, we value great communication and are always working to improve how we support you. To make it easier and more efficient to get in touch with our team, we’re updating the way you can send us enquiries.
Starting the 2nd of June 2025, Netstar will no longer accept enquiries via email.
To ensure your needs are met smoothly and promptly, we now ask that all enquiries be submitted through one of the following methods. Please refer to the illustration below for the steps, which outline the two methods of support communication.
Contact method 1-
Fill out our online form for general customer enquiries, support, or questions. This helps us ensure your message gets to the right person quickly. This form can also be found on the “Contact Us”‘ page on our Netstar Australia website.
OR
Call our friendly team on 1300 728 882 You can reach us directly by phone to speak with one of our team members who will be happy to assist you.
Contact method 2- Service Bookings
If you’re looking to schedule a new installation, de-installation & re-installation, or require maintenance on a tracker, simply fill out our dedicated service booking form and we’ll be in touch to confirm the details.
This form can also be found on the “Contact Us”‘ page on our Netstar Australia website.
Once your form has been submitted, one of our service coordinator’s will contact you and arrange a booking.
Why This Change
By centralising customer service queries through our online form, we can ensure that your requests are directed to the right team member faster, reducing delays and improving the accuracy of our responses. This streamlined process helps us prioritise your needs and maintain high levels of service excellence.
We believe this change will result in quicker resolutions, clearer communication, and a smoother experience for you.
Thank you for your understanding and cooperation as we make these improvements to serve you better. If you have any questions regarding this update, please don’t hesitate to contact us.