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Frequently Asked Questions

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FAQ

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Yes. Netstar has a range of devices suitable for tracking unpowered and stationary assets. If you're looking for a way to keep track of your unpowered assets, Netstar has you covered. We have a range of devices specifically designed for tracking unpowered and stationary assets like containers and trailers. Because they don't rely on an external power source, they're incredibly low maintenance. Simply install the device and forget about it until you need to check in on your asset's location. Whether you're managing a fleet of vehicles or want peace of mind regarding your personal belongings, Netstar's tracking devices are an ideal solution.
The Netstar Customer Center is a secure online database that has been set up for our customers to view their account details, update account specific information, view statements and transactions, view service history and make a payment. It also allows Netstar customers to communicate directly with the Netstar Customer Service Team. The Customer Center is available 24 hours a day, seven days a week and can be accessed from anywhere with an internet connection. The customer centre is a secure site, and all information is encrypted. This ensures that only authorised personnel can access customer data. If you have any questions about the Customer Center or how to log in, please contact our Customer Service Team, who will be happy to assist you.
The ignition on and off, duress, crash and rollover are all events that are tracked in real-time. Other data is tracked in near real-time, though there may be a slight delay in sending and receiving the tracking data. The in-vehicle unit typically sends its stored information every 1-5 minutes, depending on the configuration or the customers' requirements
One of the great features of the Netstar Dashboard is that it allows customers to retrieve historical data on a tracker for up to one year. This is useful if you want to check something specific that happened a while ago or if you want to track your progress over time. Beyond one year, data is archived, but our support team can retrieve it if you need it. That's just one more way that Netstar goes above and beyond to provide excellent service for our customers.
You can monitor your vehicles and assets using your smartphone or tablet. The Netstar Fleet Manager Dashboard is optimised for smartphones and tablets, and our team has developed and launched Mobile Netstar Fleet Manager Pro for a variety of Android smartphone and iOS tablet devices. With the Mobile Netstar Fleet Manager Pro app, you can view your vehicle's location, speed, and status and set up alerts and notifications. You can also manage your account settings and preferences, view reports and data, and even chat with our customer support team. So, whether you're on the go or at home, you can always stay connected to your vehicles and assets.
If you have any questions or want more information, please don't hesitate to contact us at 1300 728 882. One of our friendly team members will be more than happy to assist you.
Each Netstar tracker has its own unique individual number referred to as its Tracker or AVM ID. The Netstar tracker uses global positioning technology to track the location of an individual or vehicle. The tracker transmits the location data to a central server. The tracker is assigned a unique identification number, known as the Tracker or AVM ID, used to identify the device on the server. Authorised users can access the data via the Netstar website or mobile app. The ID can also track the device’s location if lost or stolen.
When choosing a fleet telematics solution, there are many factors to consider, such as cost, features, scalability and local support. Netstar ticks all of those boxes and more. Australian made and owned, Netstar has been designing and manufacturing GPS tracking devices in Australia for over 20 years. This means we understand the unique landscape and challenges faced by businesses operating in Australia. From tropical North Queensland to the dusty outback, Netstar trackers are designed to withstand our extreme conditions. Netstar also provides unrivalled local support, with a team of knowledgeable staff based right here in Australia. Whether you need help choosing the correct device for your needs or want to explore our range of fleet telematics solutions, call us today to find out more.
When you pair a compatible Garmin device or Mobile Data Terminal with our in-vehicle display, you can send jobs and receive job data to your vehicles. When sending a job and message to the in-vehicle display, you will be able to receive near real-time responses on the touch screen. This pairing lets you keep your vehicles connected and efficient while reducing the time needed to complete tasks. As a result, you can spend more time on the road and less time in the office
Our team of qualified professionals can install your track and trace application with minimal disruption to your day. In most cases, the entire process will take no longer than 90 minutes. If we require additional monitoring or accessories, we will confirm with you prior to beginning the installation. Please let us know as much detail as possible about the installation beforehand, such as battery isolation, connection to PTO, lift arm, brushes, vacuum, warning lights, etc. This will help us ensure that the process is completed quickly and efficiently.
Of course. We refer to this as a de-installation/reinstallation, and it is the most common type of field service Netstar does. Once you have sold your vehicle/asset, you can contact us to de-install the tracker. A qualified technician will then remove the device. You are then free to reinstall the tracker in your new vehicle/asset. In most cases, this can be done quickly and easily by following the instructions in the user manual. However, if you experience any difficulties, our team of experts will be happy to assist you. Whether upgrading to a newer model or downsizing to a smaller car, rest assured that your Netstar tracker can come along for the ride.
Netstar's GPS devices operate on any Australian mobile network using 4G technology. Our devices use both cellular and satellite networks to provide real-time tracking, no matter where you are in Australia. And because we use the latest GPS tracking technology, you can be confident that our devices will work well even in the most remote areas. If you're concerned about the reliability of mobile data networks in rural or remote areas, you can ask us about satellite Iridium tracking. If you need a reliable and accurate way to track your assets, Netstar has you covered. For more information about service availability in your area, please contact us.
When it comes to GPS trackers, accuracy is everything. Netstar's GPS trackers are some of the most accurate on the market, with a margin of error of just five meters when the tracker has a GPS lock. With Netstar's GPS trackers, you can always be sure that you know exactly where your people and assets are. GPS tracking is ideal for a wide range of applications, from fleet management to personal tracking. They are an invaluable tool for businesses, helping to ensure that employees are where they're supposed to be and that company vehicles are being used safely and efficiently. If you need reliable GPS tracking, you can trust Netstar to deliver.
Once you have filed a police report, activate the Netstar Tracking Device. This will allow you to track the location of your vehicle or asset in real-time, increasing the chances of recovery. You can also set up operating hours and geofences - a virtual perimeter for your vehicle - and receive SMS and E-mail alerts if your vehicle or asset leaves the designated area. With the Netstar Dashboard, you can significantly increase the chances of recovering your stolen property.
Yes, if paired with our in-vehicle Mobile Data Terminals or a compatible Garmin device. Garmin devices are compatible with our systems so that you can use your existing device for navigation without any extra installation required. They offer a wide range of features to make navigation easy, including voice-activated navigation, lane assist with junction view and hands-free calling. The Netstar device will integrate with these features to provide you with directions to your destination and real-time traffic updates to help you avoid delays. Our mobile data terminals also offer built-in navigation, so you can choose the option that best suits your needs. Contact us today to find out more about our GPS tracking solutions.

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