We are committed to providing you with the best possible support experience. To streamline our customer service processes and ensure prompt resolution of your enquiries, we are introducing a new online form for all customer service-related questions and queries.
Key Updates:
Customer Service Queries
Moving forward, all general customer service-related inquiries must be submitted via our Online form. This form can also be found on the “Contact Us” page on our Netstar Australia website.
Phone Support and Hours
Our phone number and operating hours remain unchanged.
You can still reach us at 1300 728 882, Monday to Friday 8am to 8pm AEST.
Service and Installation Queries
For any service or installation-related inquiries, please contact our dedicated service team directly by email at bookings@netstaraus.com.au.
Why This Change
By centralising customer service queries through our online form, we can ensure that your requests are directed to the right team member faster, reducing delays and improving the accuracy of our responses. This streamlined process helps us prioritise your needs and maintain high levels of service excellence.
We believe this change will result in quicker resolutions, clearer communication, and a smoother experience for you.