At Netstar, our customers are the foundation of our business. We’re committed to delivering the best possible experience and have made three significant changes to how we support our customers.
1. Improved ways to log after-sales support
We’ve changed how our customers can engage with us for after-sales support. For all Product and Support service requests, our Customer Support team can now be reached by email at customersupport@netstaraus.com.au OR by phone on 1800 325 052
2. Technical and support cases are fast-tracked to get your assets back online quickly
We’ve also fast-tracked our support process by adopting Email2Case. This new initiative instantly logs support requests that allow us to track through our CRM system to ensure we can get the best possible outcome in the fastest turnaround time for all our customers.
3. Trading Hours for customer support – we are now open longer to support you when you need it
Customer Support hours will be extended to better serve our customers nationally. Our support hours are Monday to Friday, 8:00 am to 8:00 pm AEDT (Daylight savings October to April) and 8:00 am to 7:00 pm AEST (during non-daylight savings time April to October). Netstar will continue to provide after-hours support nationally that is available for critical incidents such as system outages.
If you have any more questions, please call us at 1800 325 052 or email us at customersupport@netstaraus.com.au, and our helpful Australian-based Customer Support team will help you.
We thank you for your continued support. We look forward to hearing from you soon.
Netstar Team